FAQ

Cancellations and modifications

1.   My booking has been cancelled, when will I be refund?

If your booking has been cancelled, Redi2Stay refunds you immediately. The processing time may take 7 to 10 days and depends on your bank. If you have questions, contact your bank directly.

 

2.   Can I cancel my booking?

If your booking is non-refundable you cannot cancel. If your booking is free cancellation or partially refundable, check your confirmation email or confirmation page in the Bookings section of your account for the cancellation costs.

 

3.   Can I make change to my booking?

It's not possible to make any changes to your booking. This includes actions like changing the stay dates, guest name or email address.

 

4.   If I need to cancel my booking, will I pay a fee?

If your booking is non-refundable, you cannot cancel or make changes. If your booking is free cancellation or partially refundable, check your confirmation email or confirmation page in the Bookings section of your account for the cancellation costs.

 

5.   How do I know if my booking is cancelled?

After you cancel a booking with us, you should receive an email to confirm the cancellation. Check your inbox and spam/junk mail folders.

If you’ve received an email from Redi2Stay cancelling your booking, your booking has been cancelled and we’ve refunded you. The processing time depends on your bank. If you have questions, contact your bank directly.

 

6.   Where can I find cancellation policy?

                You can find this in your booking confirmation email and at Redi2Stay website.

 

 

Payment

1.   How can I request my invoice?

Please go to your confirmation email or the confirmation page and click 'Request an invoice'. Complete the form and submit your request.

 

2.   Where can I confirm that I have paid for my booking?

You’ll find your payment confirmation in your confirmation email. From the email there is also an option to download a payment confirmation PDF.

 

3.   Are meals included in my booking?

Your confirmation email will list if any meals are included or not included. Depending on the property it may be possible to add a meal plan upon arrival. Please contact the property directly 1-2 days before your stay to find out more.

 

4.   Will I need to pay anything additional upon arrival?

Sometimes, you are expected to pay taxes and charges upon arrival. If this is the case, the amount is stated before you book and in your confirmation email. If no amount is stated, you should not pay anything upon arrival.

5.   Where can I see the payment policy for my booking?

Redi2Stay will charge your card for the total price of the booking when you book. If you are looking for more information about your payment, please check your confirmation email. You also can find payment policy at Redi2Stay website

 

 

Confirmation

1.  I’ve paid for my booking but I haven’t received an email to confirm. What should I do?

You'll get a confirmation email once your booking is confirmed. This should only take about two minutes but sometimes can take longer. Please check your spam/junk mail folders for this   email, it may be there   by mistake. If you still haven't received any emails, reach out to our Customer Service team.

 

2.  I cannot find confirmation email, what should I do?

First check your inbox and spam/junk mail folders, it may be there by mistake. If you have a Booking.com account, you can also find your confirmation under the Bookings section in your account.

 

 

Booking information and requests

1.   Can I change the guest’s name for this booking?

It’s not possible to change any personal details like the guest’s name or email address

 

2.   How can I request an early or late check-in check out?

If you’d like to request an early or late check-in or check-out, please contact the property directly 1-2 days before arrival. There is no guarantee, but they may be able to help.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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